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Site URL: www.elliott.org/
Feed URL: www.elliott.org/feed
Posts: 23
Followers: 1
Air travelers deserve stronger consumer protections—in Europe and the U.S.
Published: June 14, 2026 10:00
Mila Schoun knew what his downgrade was worth, but his airline pretended it did not. Schoun and his wife had paid Swiss International Air Lines for premium economy on a flight from Prague to Miami, and then the airline changed aircraft and put them in…
Congress asked for passenger rights. It got a PDF
https://www.elliott.org/forum/congress-asked-for-passenger-rights-it-got-a-pdf/
Published: June 13, 2026 10:00
Airline passengers are tired of standing at the gate while agents hand out excuses. The Department of Transportation has a fix. Soon, airlines will hand out a piece of paper instead. The DOT just finalized a rule requiring airlines to publish a one-page…
New ways to make your hotel room safe
https://www.elliott.org/safe-travels/new-ways-to-make-your-hotel-room-safe/
Published: June 12, 2026 10:00
Walter Meyer is so concerned about hotel safety that he always brings Dave along. Dave is not real. Whenever Meyer leaves his room, he turns the TV on low, preferably a talk show, so anyone listening at the door hears voices and assumes the room is…
Shein sent my package to my old address after I requested a return. Can I get a refund?
Published: June 11, 2026 10:00
Alyssa Klenotich placed a $153 Shein order, then realized the site had autofilled her old address. She tried to fix it on the Shein website, but it was too late for the company to change anything. So she went to the carrier, SpeedX, and asked it to return…
He paid $2,369 for his cruise, but Princess canceled the reservation anyway
Published: June 10, 2026 10:00
Robert Battaglia paid $2,369 for a Panama Canal cruise with Princess, booked through a travel agent, and he and his wife Norma paid the final balance a day before it was due. Two days later, he opened the Princess app and the reservation was gone. When his…
StubHub’s FanProtect guarantee fails: The $4,606 ticket he never got
https://www.elliott.org/advocacy/stubhubs-fanprotect-guarantee-fails-the-4606-ticket-he-never-got/
Published: June 9, 2026 10:00
Roland Nazariyan paid $4,606 to see a UFC fight, and he missed the main event. He had ordered three tickets through StubHub on the day of the fight, and when none of them arrived in time, he called the platform. It refunded the first two orders after he…
The red zone: Why this part of air travel makes even the pros lose it
Published: June 8, 2026 10:00
The red zone is that anxious stretch from your front door to your airplane seat, where normal people turn into nervous wrecks. It is a blur of high-stakes, time-sensitive decisions that overloads your brain, and it is stressful enough that most couples in…
Let’s keep politics out of your summer vacation
https://www.elliott.org/blog/lets-keep-politics-out-of-your-summer-vacation/
Published: June 7, 2026 10:00
Steve Brody is flying out of Newark this week, and he is worried. There are plans afoot to pull the Customs and Border Protection officers out of airports in certain cities, with Newark Liberty International first in line. Brody, a retired government…
Is it time for an international blacklist of problem passengers?
https://www.elliott.org/forum/is-it-time-for-an-international-blacklist-of-problem-passengers/
Published: June 6, 2026 10:00
If an airline bans you for screaming at a flight attendant or trying to open a door at altitude, you can usually walk to a competitor's counter and buy a ticket. Britain wants to put an end to that, and its actions may ripple across the Atlantic. The…
Sustainability you can feel: Copenhagen’s Nordic take on green tourism
Published: June 5, 2026 10:00
If you want to understand why Copenhagen is so often called one of the most sustainable cities in the world, you have to look past the slogans and into the showers, the warehouses, and the old shipyards. At one hotel, every room has a futuristic shower…
I returned $3,990 in designer dresses — then my refund vanished
https://www.elliott.org/problem-solved/i-returned-3990-in-designer-dresses-then-my-refund-vanished/
Published: June 4, 2026 10:00
Debbie Rivet ordered the same evening gown from the London designer Safiyaa in two sizes, the Serendipity Pale Blue Long Dress at $1,995 each, planning to keep whichever fit and send back the other. When the dresses arrived, the fitted style was wrong for…
Help! Alamo charged me $1,000 after my car battery died in the Swiss Alps
Published: June 3, 2026 10:00
Kjell-Erik Berggren rented a car from Alamo at Geneva Airport for a six-day trip through Switzerland, and it worked perfectly until the last morning. Staying in a mountain village at 1,500 meters, he and his group woke to a cold, frosty morning and a car…
The hotel refunded his money, but the booking site kept it anyway
https://www.elliott.org/advocacy/the-hotel-refunded-his-money-but-the-booking-site-kept-it-anyway/
Published: June 2, 2026 10:00
When John Moss's stepfather was rushed to the hospital, he knew his Florida vacation was over before it started. He contacted Traveluro, the site where he had booked a nonrefundable $615 stay at the Hilton Melbourne Beach, and sent hospital records proving…
Premium creep: How the travel industry downgraded you for profit
https://www.elliott.org/on-travel/premium-creep-how-the-travel-industry-downgraded-you-for-profit/
Published: June 1, 2026 10:00
Remember when you could check a bag, choose your seat, and stretch your legs on a flight without paying extra? It is not an urban legend. You used to be able to do all three at no additional charge. A 34-inch seat pitch was once standard in economy class.…
Are travel companies doing enough to protect your booking data?
https://www.elliott.org/forum/are-travel-companies-doing-enough-to-protect-your-booking-data/
Published: May 31, 2026 11:00
The message arrives by WhatsApp and feels completely real, because it is built from real information: your hotel, your dates, your confirmation number. Someone claiming to manage the property warns that your room is at risk unless you verify your card…
It’s time to kill the passport
https://www.elliott.org/forum/its-time-to-kill-the-passport/
Published: May 30, 2026 12:30
A U.S. passport went through the wash during a week in Singapore, half a cycle on heavy duty before its owner remembered it was in a back pocket. State Department guidance is clear that significant damage, including water exposure, voids a passport, which…
When your vacation turns dangerous: How do you know it’s time to leave?
Published: May 29, 2026 12:30
Kate McCulley, a journalist based in Prague, knew it was time to leave Madagascar. Flights were getting canceled, protests had moved outside her hotel in Antananarivo, and the country was on the verge of a military coup. The police blanketed the…
This StubHub rep’s “help” with Coldplay tickets cost me $3,000!
https://www.elliott.org/problem-solved/this-stubhub-reps-help-with-coldplay-tickets-cost-me-3000/
Published: May 28, 2026 12:30
Paul Avron's daughter bought three Coldplay tickets at Hard Rock Stadium in Miami for $1,027, nine months before the show, as a birthday gift for her best friend and the friend's dad. On the day of the concert, the StubHub app said the tickets were being…
Aer Lingus issued her voucher but ghosted her husband for over a year
Published: May 27, 2026 12:30
After a death in the family, Beatrijs Albarran and her husband Jorge had to cancel their Aer Lingus flights. The airline issued their refunds as vouchers, $938 for her and $925 for him, and emailed that both had been processed. But when Beatrijs called the…
Unaccompanied minor service disaster: KLM left our boys stranded in Europe!
Published: May 26, 2026 12:30
After Jocelyn Peers' teenage sons finished their language immersion program in Alicante, Spain, she thought the hard part was over. The boys had thrived in Europe, navigating a foreign country and learning the language. All that remained was a simple…
The delay tax: Why your airline voucher barely covers your expenses anymore
Published: May 25, 2026 12:30
When a flight is delayed or canceled, airlines cover only what they call duty of care: a meal voucher, sometimes a hotel, or a refund if the flight is canceled. Angela Justice received a $10 voucher after her Boston to Chicago flight was canceled. The real…
No, your summer vacation isn’t going to kill you
https://www.elliott.org/blog/no-your-summer-vacation-isnt-going-to-kill-you/
Published: May 24, 2026 12:30
Fear of travel is running high this summer. A reader named Cindy Smith nearly canceled a Danube river cruise and a week in Croatia after reading headlines about a cruise hantavirus outbreak and crew arrests. She is not alone. In a recent Global Rescue…
The summer travel divide: How to find affordable vacations this year
https://www.elliott.org/forum/the-summer-travel-divide-how-to-find-affordable-vacations-this-year/
Published: May 23, 2026 12:30
Summer travel intent has hit its lowest point since the pandemic. Deloitte's latest summer travel survey found only 45 percent of travelers plan a summer vacation with paid lodging this year, the lowest figure in six years. Travel intent fell across every…