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To Ignite a Personalization Practice, Run this Prepersonalization Workshop

Published: April 16, 2024 19:51

Picture this. Youā€™ve joined a squad at your company thatā€™s designing new product features with an emphasis on automation or AI. Or your company has just implemented a personalization engine. Either way, youā€™re designing with data. Now what? When it comesā€¦

The Wax and the Wane of the Web

Published: February 29, 2024 14:45

I offer a single bit of advice to friends and family when they become new parents: When you start to think that youā€™ve got everything figured out, everything will change. Just as you start to get the hang of feedings, diapers, and regular naps, itā€™s timeā€¦

Opportunities for AI in Accessibility

Published: February 7, 2024 14:00

In reading Joe Dolsonā€™s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that he has for AI in general as well as for the ways that many have been using it. In fact, Iā€™m very skeptical of AI myself, despiteā€¦

I am a creative.

Published: January 29, 2024 15:53

I am a creative. What I do is alchemy. It is a mystery. I do not so much do it, as let it be done through me. I am a creative. Not all creative people like this label. Not all see themselves this way. Some creative people see science in what they do.ā€¦

Humility: An Essential Value

Published: June 22, 2023 13:00

Humility, a designerā€™s essential valueā€”that has a nice ring to it. What about humility, an office managerā€™s essential value? Or a dentistā€™s? Or a librarianā€™s? They all sound great. When humility is our guiding light, the path is always open forā€¦

Personalization Pyramid: A Framework for Designing with User Data

Published: December 8, 2022 15:00

As a UX professional in todayā€™s data-driven landscape, itā€™s increasingly likely that youā€™ve been asked to design a personalized digital experience, whether itā€™s a public website, user portal, or native application. Yet while there continues to be noā€¦

Mobile-First CSS: Is It Time for a Rethink?

Published: June 9, 2022 02:13

The mobile-first design methodology is greatā€”it focuses on what really matters to the user, itā€™s well-practiced, and itā€™s been a common design pattern for years. So developing your CSS mobile-first should also be great, tooā€¦right?Ā  Well, notā€¦

Designers, (Re)define Success First

Published: May 12, 2022 14:00

About two and a half years ago, I introduced the idea of daily ethical design. It was born out of my frustration with the many obstacles to achieving design thatā€™s usable and equitable; protects peopleā€™s privacy, agency, and focus; benefits society; andā€¦

Breaking Out of the Box

Published: December 9, 2021 15:00

CSS is about styling boxes. In fact, the whole web is made of boxes, from the browser viewport to elements on a page. But every once in a while a new feature comes along that makes us rethink our design approach. Round displays, for example, make it funā€¦

How to Sell UX Research with Two Simple Questions

Published: October 21, 2021 14:00

Do you find yourself designing screens with only a vague idea of how the things on the screen relate to the things elsewhere in the system? Do you leave stakeholder meetings with unclear directives that often seem to contradict previous conversations? Youā€¦

A Content Model Is Not a Design System

Published: September 23, 2021 14:00

Do you remember when having a great website was enough? Now, people are getting answers from Siri, Google search snippets, and mobile apps, not just our websites. Forward-thinking organizations have adopted an omnichannel content strategy, whose mission isā€¦

Design for Safety, An Excerpt

Published: August 26, 2021 15:01

Antiracist economist Kim Crayton says that ā€œintention without strategy is chaos.ā€ Weā€™ve discussed how our biases, assumptions, and inattention toward marginalized and vulnerable groups lead to dangerous and unethical techā€”but what, specifically, do we needā€¦

Sustainable Web Design, An Excerpt

Published: August 5, 2021 14:00

In the 1950s, many in the elite running community had begun to believe it wasnā€™t possible to run a mile in less than four minutes. Runners had been attempting it since the late 19th century and were beginning to draw the conclusion that the human bodyā€¦

Voice Content and Usability

Published: July 29, 2021 13:00

Weā€™ve been having conversations for thousands of years. Whether to convey information, conduct transactions, or simply to check in on one another, people have yammered away, chattering and gesticulating, through spoken conversation for countlessā€¦

Designing for the Unexpected

Published: July 15, 2021 13:00

Iā€™m not sure when I first heard this quote, but itā€™s something that has stayed with me over the years. How do you create services for situations you canā€™t imagine? Or design products that work on devices yet to be invented? Flash, Photoshop, andā€¦

Asynchronous Design Critique: Getting Feedback

Published: July 1, 2021 14:00

ā€œAny comment?ā€ is probably one of the worst ways to ask for feedback. Itā€™s vague and open ended, and it doesnā€™t provide any indication of what weā€™re looking for. Getting good feedback starts earlier than we might expect: it starts with the request.Ā  Itā€¦

Asynchronous Design Critique: Giving Feedback

Published: June 17, 2021 14:00

Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our disposal to collaboratively get our designs to a better place while growing our own skills and perspectives. Feedback isā€¦

Thatā€™s Not My Burnout

Published: May 20, 2021 14:00

Are you like me, reading about people fading away as they burn out, and feeling unable to relate? Do you feel like your feelings are invisible to the world because youā€™re experiencing burnout differently? When burnout starts to push down on us, our coreā€¦

Beware the Cut ā€˜nā€™ Paste Persona

Published: May 6, 2021 14:00

This Person Does Not Exist is a website that generates human faces with a machine learning algorithm. It takes real portraits and recombines them into fake human faces. We recently scrolled past a LinkedIn post stating that this website could be useful ā€œifā€¦

Immersive Content Strategy

Published: April 29, 2021 14:00

Beyond the severe toll of the coronavirus pandemic, perhaps no other disruption has transformed user experiences quite like how the tethers to our formerly web-biased era of content have frayed. Weā€™re transitioning to a new world of remote work and digitalā€¦